Frequently Asked Questions
Registration, Accommodation and Payment
How do I register and what are the fees?
All details on registration and fees/inclusions can be found here.
Am I eligible for the ARMS member rates?
How do I amend my registration?
We have enabled two easy ways for you to amend your registration as needed, whether it be changing your registration type or adding on a workshop or accommodation booking.
When you first register for the Conference, you will be asked to create a sign in account. You can continue to visit the registration page and log in with these details as needed. Once registered, you will also receive a confirmation email where we have further included a direct link back into your registration for easy access.
Can I pay to attend only one session?
While you can’t register to attend one session only, single day registration is available for Wednesday, Thursday and Friday.
I need an invoice before my organisation will pay for me to attend. Is this possible?
During the registration process you will be asked to select from two methods of payment: online via credit card or request to receive an invoice for organisation/EFT payment.
Credit card payment is preferred and please note only MasterCard and Visa is accepted.
What is the cancellation policy for the conference and how do I cancel my registration?
Delegates are required to agree to terms and conditions at point of registration which indicates your acknowledgment that you will be liable for a cancellation fee if you are unable to attend. In the case of cancellations, please notify ARMS in writing via firstname.lastname@example.org. Delegates unable to attend are welcome to nominate a substitute.
Cancellations made on or before Friday 16th August 2019 (30 days prior to the conference) will be subject to a full refund of the registration fee, less a cancellation fee of $155.00.
Cancellations made after Friday 16th August 2019 (less than 30 days to the conference) will not be refunded and the delegate will be responsible for paying 100% of the registration fee.
Cancellations made for delegates registrations that include accommodation bookings will be further subject to the accommodation cancellation policy reference for the individual hotel here.
ARMS will take no responsibility for any financial or other losses incurred by delegates and encourage attendees to opt for travel insurance that includes loss of fees through cancellation of your attendance at the ARMS 2019 Conference.
How do I pay for my accommodation?
During the registration process, you will need to provide credit card details to secure an accommodation booking. These details are to guarantee your booking and payment is not taken from the credit card at that time. Your information and credit card details collected will be encrypted and securely forwarded to the hotel.
Please ensure you review your chosen hotels payment terms and conditions as they all differ:
- some require a credit card guarantee AND a one nights deposit which will appear on your conference invoice and is due with your registration payment
- some only require a credit card guarantee
Remaining balances for bookings are the guests own responsibility upon check in/out. If you will not be paying for accommodation with the credit card used as a guarantee and you or your organisation need to arrange for pre-payment before you arrive in Adelaide, please contact email@example.com. We will organise to send you a credit card authorisation form to enable the hotel to process a third party card.
My preferred accommodation dates are not available, what do I do?
Please contact the ARMS Executive Office via +61 08 8201 2911 or firstname.lastname@example.org.
Due to limited rooms, if there is availability for accommodation at your preferred hotel for the majority of your required stay we recommend you book this online and contact us to look into simply adding the additional nights for you (eg. you wish to stay Monday – Friday however Tuesday – Friday is only available online when you are registering we recommend you book Tuesday – Friday to secure the room and contact us).
I want to submit an abstract but we have multiple presenters, what do I need to know?
You will need to assign a main point of contact who will need to complete the online submission process. This person will also receive all correspondence relating to the submission and should be responsible for passing information onto the presenting group.
What is the timeline I have to submit an abstract, and when should I expect to hear if it has been successful?
Our call for abstracts will launch on in late 2019 or early 2020. Submissions will closing dates will be advised when abstract submissions are launched.
How are abstract submissions reviewed?
All submissions will be sent for peer review by a panel of experts. Each abstract will be reviewed and scored by reviewers. The scores will be submitted to the ARMS 2020 Program Committee, which will determine which abstracts are accepted and best suited for each presentation type.
Can I make changes to, or withdraw, my submission?
You can withdraw your submission at anytime, please contact ARMS as soon as possible if this is the case. If you wish to make changes to your abstract, you will only be able to make amendments after the review process is complete.
My submission was accepted but not under the theme and/or presentation type I submitted under, why?
The Program Committee reserves the right to adjust presentation times/types, move proposed presentations into alternative session themes and may request that proposed presentations be combined or adapted.
If your abstract submission has been accepted under a different presentation type, it is the authors responsibility to advise if they wish to go ahead with the new presentation type (for example, submitted as an oral presentation, accepted as a poster presentation). If you do not wish to proceed with the new presentation type, unfortunately your abstract will not be included in the program.
I can no longer attend to present, can I send someone to present in my place?
Yes, you are welcome to send a colleague in your place to present your abstract. Please advise ARMS as soon as possible if this is the case.
I'm a successful presenter, what do I need to know?
Prior to the Conference, you will be sent a detailed list of speaker guidelines which will cover what you should bring, confirm your presentation time and much more.
Do successful presenters receive discounted registration?
Following acceptance into the program, you can register to attend the conference. Early Bird registration fees will be extended to successful presenters and you will be provided with an email with a link to register at this rate along with the date by which you will need to be registered.
Do I need to pre-select sessions I want to attend?
The only items you need to pre-select and book during registration are for Pre-Conference Workshops, Site Tours and ARMS Accreditation Modules. All other sessions during the Conference are on a first come basis for seating and rooms are set to their capacities to accommodate our delegates.
Will presentation slides be made available after the Conference?
Presentation slides will be shared with delegates following the conclusion of the Conference. It is important to note we are only able to share presentations from presenters who have provided us with permission and a copy of their presentation.
Where is the ARMS 2020 Conference being held?
The ARMS 2020 Conference will be held at the Perth Convention and Exhibition Centre in Perth, Western Australia!
How to I get to the venue and is there parking?
The Perth Convention and Exhibition Centre is conveniently located in the heart of the city centre. For information on how to get to the centre, parking and accessibility, please visit the venues website here.
I have a dietary or medical requirement. What should I do?
During registration for the ARMS 2020 Conference, there is a question asking for any dietary/special requirements. Please list your requirements in this section for our staff to organise with the venue/s.
At the Convention Centre, there will likely be a separate dietary buffet for any requirements that are not covered by catering selections available for all delegates. For the Conference dinner, although we will have advised the venue of your requirement we ask that you approach wait staff when you are seated so they are aware.
What is the dress code for the Conference and Functions?
Conference Sessions: Smart Casual
Welcome Reception: Smart Casual
Gala Dinner: Cocktail Attire
Will I receive a certificate of attendance for attending the Conference?
A certificate of attendance will be sent to all delegates following the conclusion of the Conference.
Are there child care facilities available at the Conference?
The Conference and venue do not have child care facilities however we are more than happy to put you in contact with some local providers if required.
How do I download the Conference app?
The ARMS 2020 Conference app will be available approximate 1-2 weeks before the event. Delegates will receive an email with instructions on how to download.
What is the hashtag for the Conference?
Please use #ARMS2020 and help us spread the word throughout the Conference!
My question is not listed here. Who should I contact?
Please contact email@example.com